Business process audit

We launched everything, and the system works. What was most valuable was that Oleksii didn't just execute tasks — he also analyzed and showed how to achieve results more efficiently. Oleksii dove deep into the project and thought about how to simplify the process and deliver not just as an executor, but as an analyst. That had tremendous value. When we started, there was no process at all — he built a working model and the company started operating.

As I noted, it's important to look from the client's perspective and analyze, not just do what the client asks. CRM Genesis works exactly that way, which is why I would recommend them to other companies.

We configured business processes in logistics, lead generation, fixed errors in financial reporting, reworked sales funnel settings, and much more. The level of expertise and client focus is outstanding. We recommend CRM Genesis to companies that want to automate and systematize their operations, refine their CRM system, or set it up from scratch. Thanks to CRM Genesis's experience, you avoid overpaying through rework of inefficient or unnecessary projects, and they help you work through project scaling via CRM.

Contacting CRM Genesis support for the first time was very easy — everything went great, no difficulties at the start. For us, the most important thing in technical support is fast response to issues and prompt task resolution. The quality of service fully meets my expectations.

I rate the CRM Genesis support team's response speed 10 out of 10 — and this applies to both sales and marketing. Your manager, Pavlo, deserves a lot of credit for this. We are in constant contact with him; he helps with any questions — whether it's fine-tuning something or understanding why a feature works the way it does. No negative situations arose; overall, we are fully satisfied, so I don't even have improvement suggestions — everything is good.

All requests we submit to the CRM Genesis support team are resolved quickly — I give it 10 out of 10. Technical support is currently being updated and transitioning us to an official request system — my team is still getting used to these changes, but we receive responses promptly, so the service improvement is really noticeable.